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Changes & Cancellations

Changes/amendments and cancellation by you


If you wish to make an amendment to your holiday prior to the final payment we will do our best to make the change for a £25 amendment fee per person. Some holiday components such as Disney hotels, Cruise, Escorted Tours, Train Tours etc may charge a higher fee this will be advised at the time of making the change. Please note that typically changes to schedule airline tickets are very restrictive. Any change including name changes (including initial changes), destination, flight class and date changes can be classed as a cancellation and rebook, regardless of the period of notification. If the change you wish to make is treated as such we will pass on any cost imposed by the airline.

Cancellation terms for holiday/package arrangements & USA flights may vary according to the supplier, our standard cancellation policy is highlighted below. Car hire, hotels, Cruise, Rocky Mountaineer, Motorhomes, Activity & adventure holidays etc may mean that the cancellation fees and the period of cancellation are higher than outlined above. Changes to holiday arrangements or packages once booked are subject to the suppliers' change and cancellation fees and may not be allowed. Please ask for details. Suppliers' cancellation and change terms are subject to change and we reserve the right to do accordingly. Note: Travel Insurance policies once the 14 day cooling off period has passed are 100% non refundable.

Change to the number of persons travelling: If you request to change the number of people travelling in your booking and have holiday arrangements or packages booked, cancellation fees outlined above apply for the people cancelling. Where cancellation is requested more than 12 weeks prior to the departure date, the overall price will be recalculated on the basis of the amended party size and we will send you a revised confirmation invoice showing the new total and any cancellation fees applicable.

 

Time prior to departure

Travel Cost

Over 84 days prior to departure

Loss of deposit

83-14 days prior to departure

80% of total travel cost

13-7 days prior to departure

90% of total travel costs

Less than 7 days prior to departure

100% of total travel costs

 

Where notice of cancellation is received within 12 weeks of the date of departure the holiday arrangements or package will be re priced to the number of passengers remaining and we will refund any monies due.


How to Cancel

You must notify us of cancellation of a booking/part booking in writing sent by post or email from the "lead passenger" on the booking .  Cancellation charges apply as outlined above and are calculated from the date on which we receive notice of cancellation.

Note: We recommend that you have suitable travel insurance to assist with unexpected cancellations. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to make a claim. Please refer to your insurance provider's cancellation policy.


Changes/amendments to bookings by us and cancellation by us and other limitations of liability

If we make a change to your booking: It is unlikely that we will have to make any changes to your travel arrangements. However we may sometimes make changes or airline partners cancel flights and we reserve the right to do so at any time.

Minor changes to your travel arrangements include (but are not limited to) change of carrier, change of aircraft type, interior layout or aircraft touchdown, alteration of your outward/return flight by less than 12 hours and any minor changes to your travel arrangements. You will not have any rights to cancel your flight or holiday or receive any compensation from us in respect of any minor changes to your flights (save where we are required to do so under applicable law or any Convention).

We also reserve the right in any circumstances to make any changes to or cancel your travel arrangements.

If we make a major change to your travel arrangements or cancel your flight or holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative flights or holiday of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booking and receiving a full refund of all monies paid.

You will not have any rights to receive compensation if we make a major change to your travel arrangements or cancel a flight or holiday by reason of an event of force majeure.

An Airline reserves the right to substitute alternative carriers, aircraft types and interior layouts to those set out above or otherwise. A change of carrier, aircraft type or interior layout will not give you any right to receive compensation or to cancel your booking except in accordance with our standard cancellation terms, see above. Changes of aircraft due to long delays or technical problems do not warrant compensation.

Due to the unpredictability of force majeure events, we shall not be liable for any changes either before departure or during the holiday, which in our opinion are necessary to protect your safety. In this event, we will offer you suitable alternative arrangements, or, if you do not travel, return the monies you have paid us but we will not pay you compensation.

In all cases, except where the major change arises due to reasons of force majeure and subject to the exceptions above , we will pay compensation as deemed appropriate.

We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.



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