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General Information

Health matters and travel documents and requirements and our rights to refuse to carry you in certain circumstances


Health Matters

At the time of publication of these terms and conditions no compulsory vaccinations are necessary for British Citizens travelling to the USA. If you require any advice on recommended health precautions for USA or any other destination you may be travelling to and/or you are not a British Citizen you should consult your doctor. The Department of Health publishes leaflets containing advice to travellers on health, and these are available free from your doctor or by telephoning 0300 123 1002. Additionally British travellers can get up to date information from the Foreign and Commonwealth Office at www.fco.gov.uk/knowbeforeyougo


Special Assistance

This is particularly important if you are pregnant, elderly or travelling with young children. If you have a disability or require any special assistance please advise us at the time of booking. If you do not tell us until after you have made your booking and subsequently are not eligible to travel with us, you may not be entitled to a refund or reimbursement.


Passport/Visa requirements

The information in this section applies to British Citizens only holding a valid UK passport. We believe that it is up to date at the time of publication but it is your responsibility to check current visa and entry requirements for North America and any other countries you may be visiting. People other than British Citizens should check the visa and entry requirements that apply to them.

A full valid passport is required for travel to the US (which must have at least six months left to run after your departure date). Children & Infants also need their own passport.

Please Note: It is your responsibility to have a valid passport and the appropriate visa for your destination, and any visa for transit points if required. All passengers entering the USA must complete the online Visa Waiver form by visiting esta.cbp.dhs.gov/esta/ - a fee is charged for this waiver form.


Refusal to carry

The airline on which you travel may refuse to carry you and/or you may not be allowed entry into North America if you do not meet the necessary passport/visa or other entry requirements. We do not accept any responsibility if you fail to have the correct documents for travel or entry into North America.

Any airline with which you are booked reserve the right to refuse to allow you to check-in or board an aircraft if they consider your passport not to be valid or that it is unlikely to be in a suitable condition to be acceptable to the authorities. If you or any member of your party is refused check-in, boarding or travel for the reasons set out in this paragraph you will not be entitled to any compensation or to any refund of any monies paid to us.

If you are denied entry into any country, you will be responsible for paying any fine or charge assessed against us by the Government concerned and for the cost of transporting you from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded by us.



Foreign & Commonwealth Office Advice

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, click here.

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